Service & Maintenance Agreement
Customer’s Name & Address

Partner Code (where applicable):
Agreement Number:
Agreement Commencement Date:

hereinafter referred to as “Customer”

Customer’s Representative Contact Name:
Customer’s Representative Contact Number:
Siemens’ Representative Contact Name:

Siemens Pte Ltd
60 MacPherson Road
Singapore 348615
hereinafter referred to as “Siemens”

Siemens’ Representative Contact Number:

WHEREAS
A.

Siemens offers to provide services to maintain the Customer’s equipment/product, subject to the terms and conditions of this Agreement and its
Schedules and the Siemens General Conditions of Service and Maintenance, a copy of which is annexed hereto.

B.

The Customer accepts the offer on the terms and conditions specified above.

NOW THEREFORE THE PARTIES AGREE AS FOLLOWS:
I.

Scope of Services
Please refer to Schedule 1 & 2 for details.

II.

Fees and Payments
The fee covering the Services for _____________ months commencing on the date stated above shall be S$____________ (the “Fee”) and
excludes any applicable goods and services tax (“GST”) or other government charge or duty (including where applicable, withholding taxes) from
time to time prescribed by law.
* A. The Fee is payable in advance, and shall be paid in instalments of S$______________:
[

] Monthly

[

] Quarterly

[

] Half-yearly

[

] Yearly

OR
* B. The Fee shall be paid in instalments of S$________________, upon provision of Services under this Agreement.
(* Delete as applicable)

III. Validity of Agreement & Option to Renew
This Agreement shall commence on the date stated above and shall be in force for a term of ___________ months (the “Term”). The Customer
shall have the option to renew this Agreement for further periods of one (1) year subject to Parties’ agreement on any revisions to the Fee, and
provided that such option is exercised at least one (1) month before the date of expiry of this Agreement, and is accepted by Siemens.

List of Schedules
Schedule 1 – Equipment List
Schedule 2 – Scope of Services
Schedule 3 – Specific Terms and Conditions

SIEMENS PTE LTD (RC No. 199605166D)
Version 01/07/2011

Revised
(EFFECTIVE FROM 01/07/2011)

IN WITNESS WHEREOF the Parties have caused this Agreement to be duly executed.
For and on Behalf of Siemens Pte Ltd:
Name:
Designation:
Date:

For and on Behalf of

:

Name:
Designation:
Date:

Name:
Designation:
Date:

SIEMENS PTE LTD (RC No. 199605166D)
Version 01/07/2011

2

Revised
(EFFECTIVE FROM 01/07/2011)

Schedule 1
Equipment List

Schedule 2
Scope of Services

Schedule 3
Specific Terms and Conditions

SIEMENS PTE LTD (RC No. 199605166D)
Version 01/07/2011

3

Revised
(EFFECTIVE FROM 01/07/2011)

SIEMENS General Conditions of Service and Maintenance
1
Definition and Interpretation
1.1 In these Conditions, the following words and expression shall have the
following meanings except where the context otherwise requires:
"Additional Charge" means a charge payable by the Customer for additional
services outside the scope of the Services in accordance with Siemens'
prevailing rates for such services including without limitation, the supply of
spare parts and goods.

2

3

Service Time
The Services shall be performed within the Service Time, which shall be
between 8.30 a.m. and 5.30 p.m., Mondays to Fridays, Public Holidays
excluded unless otherwise agreed in Schedule 2. Response times for
corrective maintenance services shall be as set out in Schedule 2 or as
otherwise agreed between the Parties.
Modification, Changes and Enhancements

3.1. During the Term, Siemens shall at their discretion undertake such

"Agreement" means the Service & Maintenance Agreement (including its
Schedules) for the Services entered into by Siemens and the Customer, and
includes these Conditions.

modifications, changes or enhancements to the Equipment and/or implement
any practice, procedure or measure, which is deemed by Siemens to be
necessary and/or to prevent or minimise damage to the Equipment.

"Conditions" means these General Conditions of Service & Maintenance
which are incorporated into and form part of the Agreement.

3.2. Siemens will before undertaking any such modification, change or

enhancement etc as mentioned in 3.1 above, explain to the Customer, if
Siemens deems necessary, the need and cost (where applicable) of such
modification, change or enhancement. The Customer shall pay any
Additional Charge for such modification, change or enhancement according
to Clause 7.2.

"Customer" means the person or persons, firm or company named on the
cover page of the Agreement.
"Equipment" means the equipment listed in Schedule 1.
"Fee" means the fee payable for the Services as specified in Section II of the
Agreement.

4
4.1

"Party" means the Customer or Siemens, and "Parties" means both of them.
"Services" means the maintenance and other services provided in respect of
the Equipment detailed in Schedule 2 and as defined in these Conditions.
"Service Time" means the period set out in Clause 2 herein.
"Site" means the premises where the Services are provided.
"Siemens" means the Siemens company named on the cover page of the
Agreement including its successors, agents and assigns.
“Term” means the duration of the Agreement as set out in Section III of the
Agreement.
1.2

Any reference in these Conditions to any provision of a statute and any
regulations made in pursuance thereof as from time to time modified or reenacted, whether before, on or after the date of the Agreement, so far as
such modification or re-enactment applies or is capable of applying to any
transaction entered into prior to completion of the Agreement (so far as
liability thereunder may exist or can arise) shall be construed as a reference
to that provision or regulation as amended, re-enacted or extended at the
relevant time and shall include also any past statutory provision or regulation
(as from time to time modified or re-enacted) which such provision or
regulation has directly or indirectly replaced.

1.3

The headings in these Conditions are for convenience only and shall be
ignored in construing these Conditions and shall not affect their interpretation.

1.4

Words (including words defined in the Agreement) importing the singular also
include the plural and vice-versa where the context requires. The words
"written" and "in writing" include any means of visible reproduction.

1.5

Siemens shall provide the Services to Customer in accordance with this
Agreement. In the event of any inconsistency between these Conditions and
other documents forming part of the Agreement, the following order or priority
shall apply:

4.2

Siemens may at the Customer’s option provide any of the services referred to
in clause 4.1 or any other services requested by the Customer, at the relevant
Additional Charge. Siemens shall inform the Customer of the associated
Additional Charge, and the Customer shall accept the Additional Charge in
writing before the services are performed. The Additional Charge shall be
payable by the Customer according to clause 7.2.

5

Customer’s Responsibilities
The Customer shall undertake to release all Equipment which is being
maintained by Siemens from all operational demands when so requested
to do so by Siemens in order for Siemens to perform the Services.
Alternatively, the Customer shall ensure that Siemens’ personnel have full
and safe access to the Equipment at all reasonable times for the purpose
of providing the Services. The Customer shall also ensure that such
access conforms to any specifications issued by Siemens from time to
time.

5.1

1.5.1 Any written agreement between the Parties where the Parties agree
that any of the provisions in these Conditions should be superseded
with an express reference to this Clause 1.5;
1.5.2 Siemens’ quotation and documents (if any) incorporated by express
reference to this Clause 1.5;
1.5.3 This Agreement; and
1.5.4 These Conditions.
SIEMENS PTE LTD (RC No. 199605166D)

Exclusions & Additional Services
The Services do not include:a) Repair of damage arising from the act, error, fault, neglect, misuse,
improper operation or omission of the Customer or its servants, agents,
contractors or invitees or any person whether or not that person is under
the control or direction or authority of the Customer.
b) Repair of damage arising from changes, alterations, additions or
modifications of the Equipment by a person other than Siemens.
c) Repair of damage caused by incorrect power supply, failure of electrical
power, air-conditioning, humidity control or any environmental factor.
d) Repair of damage caused by the operation of the Equipment other than in
accordance with the specifications or otherwise than in accordance with
the direction, instruction or recommendations of Siemens or its personnel.
e) Repair of damage arising from the re-installation, moving or removing of
the Equipment by a person other than Siemens.
f) Repair of damage caused by any circumstances beyond Siemens’
reasonable control.
g) Furnishing or supplying maintenance of accessories, attachments,
supplies, spare parts, consumables or items associated with the
Equipment unless otherwise provided in Schedule 2.
h) Transportation charges, whether for air, sea or land transport for Services
carried on within or outside Singapore.
i) Work performed outside Siemens' Service Time.
j) The cost of any Equipment or part whether spare part, consumable or
otherwise supplied, unless otherwise provided in Schedule 2.
k) The upgrading of or retrofitting of improvements or major modification to
the Equipment.

5.2

The Customer will ensure that Siemens’ personnel or representatives are
provided a safe and secure work environment at all times while they are on
the Site to enable work to be carried out.

5.3

The Customer shall provide on request a suitably qualified or informed
representative, agent or employee to accompany Siemens' personnel
when providing the Services or to render such assistance or to give such
Revised Version
(EFFECTIVE FROM 01/07/2011)

SIEMENS General Conditions of Service and Maintenance

5.4

5.5

advice as will enable Siemens' personnel to exercise unrestricted access
to the Site and the Equipment and otherwise to perform the Services
effectively.

6.5

Save as aforesaid, the property of and risk in the Equipment is not affected
by the provisions contained in this Agreement.

The Customer shall supply auxiliary facilities and services when requested
by Siemens as necessary for the provision of the Services. Where the
Customer does not provide the auxiliary facilities and services, Siemens
shall be entitled to procure such auxiliary facilities and services and seek
full reimbursement from the Customer provided Siemens has given the
Customer written notice of the non-compliance and the Customer has
failed to remedy the non-compliance within the time specified in the notice.
The auxiliary facilities and services shall include without limitation:a. Adequate telephone/communications facilities;
b. Lighting for all work areas;
c. Main and auxiliary electrical power necessary for the operation of all
equipment, capable of being isolated either by isolating switches,
removal of fuses or other means to the reasonable satisfaction of
Siemens;
d. 240 volt, 50 cycle single phase at 3 pin general purpose outlets at
suitable locations;
e. Suitable dry lockable storage space for the storage of machinery,
equipment, materials and tools;
f. Suitable rooms on or adjacent to the Site with adequate airconditioning, lighting, washing, toilet and drinking water facilities for the
use of Siemens’ personnel or representatives; and/or
g. Lifting machinery or devices, timber, planking, strutting, cement, fuels,
water, gas etc.

7
7.1

Payment, Charges and Fees, etc.
The Customer shall pay all Fees at the rate and in the manner specified
Section II of the Agreement.

The Customer shall upon Siemens’ request furnish to Siemens sufficient
information which, in Siemens’ reasonable opinion, will enable the
Services to be carried out forthwith and without interruption. The
Customer shall be responsible for and bear the cost of any modification to
the scope of the Services arising from any discrepancy, error or omission
in any drawings, specification or other information supplied or approved by
the Customer.

5.6

All such assistance to be provided by the Customer under this Clause 5 or
in general shall be at the Customer’s sole cost and expense.

5.7

Nothing in this Agreement shall relieve the Customer from its obligations to
perform normal day to day maintenance on the Equipment as per the
Operator’s Manuals supplied by the manufacturer and/or Siemens
including but not restricted to normal cleaning procedures, checks and
adjustments designed for operational use.

5.8

6
6.1

6.2

6.3

6.4

During the continuance of this Agreement, the Customer shall not carry out
or attempt to carry out modifications to, repair of, experiments on, or
maintenance of the Equipment other than day to day maintenance and the
Customer shall not permit any other person except Siemens’ personnel or
representatives to carry out such work unless prior written approval has
first been obtained from Siemens.

7.2

The Customer shall pay the Fee, all Additional Charges and any cost
wherever and howsoever incurred within thirty (30) days from the date of
Siemens' invoice.

7.3

If the Customer fails to make full payment on the due date, then without
prejudice to any other right or remedy available to Siemens, Siemens shall be
entitled to:
a. terminate the Agreement or suspend any further Services or other
obligations to the Customer under the Agreement (without being liable to
Customer for any losses so caused);
b. at its sole discretion, apply any monies received from the Customer in
relation to the Agreement or any other contract or agreement between the
Customer and Siemens, including but not limited to deposits or security
payments, towards the payment of the relevant invoice; and/or
c. charge the Customer interest on the amount unpaid on a daily basis at the
rate of one per cent (1%) per annum above the average Prime Lending
Rate of the Development Bank of Singapore, the United Overseas Bank
and the Oversea-Chinese Banking Corporation, from the due date until
payment in full is received by Siemens.

7.4

The Customer shall not be entitled to withhold from, set off against or
otherwise reduce any payments due to Siemens unless agreed in writing by
Siemens.

7.5

Siemens shall be entitled to adjustment of the Fees and Additional Charges
(to be mutually agreed in writing) in the event of changes in law or
engineering standards applicable to or affecting the Equipment and/or
Services after the execution of the Agreement.

8

Maintenance Equipment
Siemens shall provide all the necessary tools, equipment, testing and
diagnostic apparatus which Siemens requires in order to carry out the
Service unless otherwise agreed.

9

Customer Records & Service Reports
The Customer shall keep such records relating to the use and performance of
the Equipment as may be directed by Siemens from time to time.

9.1

9.2

The Customer shall permit Siemens to have access to such records at all
reasonable times, including all periods during which the Services are being
performed or preparations are being made for the Services to be performed.

10

Intellectual Property Rights & Confidentiality

10.1 All intellectual property rights in all materials (whether in hard copy or

electronic form) which Siemens creates or supplies to the Customer in the
course of performing the Services under this Agreement will, as between the
Parties, be owned by Siemens.

Replacement and Spare Parts
In the case of Services for which an Additional Charge is payable by the
customer for replacement of spare parts, title in such replacement or spare
parts shall pass to the Customer only upon full payment of the Additional
Charge. Unless otherwise agreed in writing between the Parties, risk of
damage to or loss of replacement spare parts shall pass to the Customer as
soon as they are delivered to the Customer’s designated premises.

10.2 The Customer acknowledges the confidential nature of, and the technology

Where parts of the Equipment have been replaced by or upon the instruction,
recommendation or direction of Siemens or otherwise, title in the replaced
parts will pass to Siemens upon removal from the Equipment.

10.3 The Customer shall not, without Siemens' prior consent in writing, copy or

Siemens may from time to time require the Customer to purchase and store
at the Site such spare parts as Siemens considers necessary for the
provision of effective Services.

10.4 The Customer may only make use of such details to the extent necessary to

Siemens will not be liable for any failure or delay in providing the Services
where such failure or delay is the direct or indirect result of the failure of the
Customer to comply with clause 6.3.

10.5 The Customer may only disclose such details to those of its employees by

SIEMENS PTE LTD (RC No. 199605166D)

and design of the replacement parts and spare parts for the Equipment and
items associated with the Equipment including, but not limited to,
documentation, forms, trade marks, instructions, operating manuals and other
information.
cause to be copied or disclosed any details of such technology, design,
procedure or items to a third party.
enable the Equipment to be used in a manner reasonably contemplated by
Siemens.
whom it is required to enable the Equipment to be used in a manner
reasonably contemplated by Siemens.

Revised Version
(EFFECTIVE FROM 01/07/2011)

SIEMENS General Conditions of Service and Maintenance
10.6 The Customer acknowledges that any discoveries, inventions, patents,

c.

designs or other rights arising directly or indirectly out of or in the
performance of this Agreement are the property of Siemens.

d.

it will retain a sufficient number of personnel with the expertise required
to provide the Services; and
its personnel possess the required skills and experience required to
provide the Services.

10.7 The Customer's obligations under this clause 10 shall survive the termination

of this Agreement.

12.2 The above warranties shall not replace or supersede the warranty applicable

to the Equipment as specified in any sale and purchase agreement.
10.8 The Customer is responsible for the security of its proprietary and other

classified information. The Customer undertakes to indemnify Siemens
against all claims brought by any party for loss or damage to such information
howsoever caused.
10.9 Other than as specifically provided for in this Agreement, nothing in this

Agreement assigns, transfers or grants a licence to a Party over or in relation
to pre-existing intellectual property rights owned by the other Party, Siemens’
supplier or a third party.
10.10 Each Party agrees not to, and shall ensure that its employees, agents and

advisors do not, disclose to third parties, any confidential or proprietary
information arising or disclosed pursuant to this Agreement (including
information not generally known to the public, such as without limitation
technical, development, marketing, sales, operating, performance, cost,
know-how, business and process information or computer programming
techniques), except: (i) with the prior written permission of the Party to whom
such information belongs; (ii) as required by applicable law or regulation or
pursuant to a court order or direction of any government authority or
regulatory body or stock exchange; or (iii) where the information is already
known to, or obtained by independent means, or independently developed, by
the recipient, or is already in the public domain through no fault of the
recipient.

11

Liability of Parties

13 Force Majeure
13.1 Siemens shall not be liable to the Customer or be deemed to be in breach of
the Agreement by reason of any delay in performing, or any failure to
perform, any of Siemens’ obligations in relation to the Services, if the delay or
failure was due to force majeure. For the purposes of this clause, force
majeure shall mean any unforeseen event beyond the reasonable control of
Siemens such as, but not limited to any act of God, act of government or any
authorities, hostilities between nations, war, riot, civil commotions, civil war,
insurrection, blockades, import or export regulations or embargoes,
rainstorms, national emergency, earthquake, fires, explosion, flooding,
hurricane or other exceptional weather conditions or natural disaster, acts of
terrorism, accidents, sabotages, strikes, shortages in material or supply,
infectious diseases, epidemics, as well as travel restrictions or travel
warnings due to any such events. If any delay in performing, or any failure to
perform the Agreement is caused by the delay of a subcontractor of Siemens,
and is beyond the control and without the fault or gross negligence of
Siemens, Siemens shall incur no liability for such delay.
13.2 If such delay or failure continues for at least one (1) month, the other party
may terminate this Agreement immediately with written notice. In such event,
the Customer shall pay Siemens a reasonable sum in relation to Services
already rendered and costs and expenses incurred prior to termination.

14

Termination and/or Suspension of Services

11.1 The Customer shall keep Siemens, its personnel and agents fully and

14.1 In addition to Siemens’ right to terminate the Agreement under Clause 7.3,

effectively indemnified against any loss of or damage to any property or injury
to or death of any person caused by any negligent act or omission or breach
of this Agreement by the Customer, its employees, agents or servants, and
shall pay to Siemens all reasonable costs, charges and losses sustained or
incurred by Siemens as a result of Siemens being prevented or delayed from
performing its obligations under this Agreement by reason of any act or
omission of the Customer, its employees, agents or servants.

Siemens shall be entitled to (i) terminate the Agreement or suspend any
further Services under the Agreement without any liability to the Customer,
and (ii) demand that the Fee, Additional Charges or balance thereof shall
become immediately due and payable notwithstanding any previous
agreement or arrangement to the contrary, and (iii) retain any security given
or monies paid by the Customer and apply the said security or monies
against the assessed loss and damages, if any, suffered by Siemens, in the
event that:
a. the Customer is in breach of the Agreement; or
b. the Customer makes any voluntary arrangement with its creditors or
(being an individual or firm) becomes bankrupt or (being a company)
goes into liquidation (otherwise than for the purposes of amalgamation
or reconstruction) or has an order made or resolution passed for such
winding-up or shall otherwise become insolvent or make such proposal,
assignment or arrangement for the benefit of its creditors or have a
receiver or manager appointed over its affairs or have an application
made to court for the appointment of a judicial manager or be placed
under a judicial management order; or
c. an encumbrancer takes possession of, or a receiver is appointed over,
any of the property or assets of the Customer; or
d. the Customer ceases, or threatens to cease, to carry on business; or
e. there is a change in control of the Customer which in the reasonable
opinion of Siemens adversely affects the position, rights or interests of
the Customer. (For the purpose of this sub-clause, “control” means the
ability to direct the affairs of another whether by virtue of Agreement,
ownership of shares, or otherwise howsoever); or
f.
in the reasonable opinion of Siemens, there occurs a material change in
the financial position of the Customer which is likely to affect the
Customer’s ability to perform its obligations under the Agreement; or
g. Siemens reasonably apprehends that any of the events mentioned
above is about to occur in relation to the Customer and notifies the
Customer accordingly.

11.2 Except as expressly provided in this Agreement, all terms, conditions,

warranties, undertakings or representations whether express, implied,
statutory or otherwise relating in any way to the Services or to this Agreement
are excluded. Without limiting the generality of the foregoing, Siemens shall
not be under any liability to the Customer for any loss of profit (actual or
anticipated), loss of use, loss of production (including loss of hydrocarbons),
loss of contracts, loss of opportunities, loss of revenue, cost of capital, costs
of replacement, loss of goodwill, loss of reputation, loss of information or
data, loss from any third party contracts, loss due to business interruption,
loss of interest, loss of power, cost of purchased or replacement power,
contractual claims from third parties or any indirect, incidental, special or
consequential losses or damages arising from or in connection with its
performance or non-performance under this Agreement and whether based
upon contract, tort, or any other legal theory. This Clause 11.2 shall apply to
the benefit of Siemens’ personnel, Siemens’ affiliates and Siemens’ subcontractors..
11.3 Notwithstanding any other provision of this Agreement Siemens’ total

cumulative liability for any act or omission, whether in contract, tort (including
negligence or strict liability) or any other legal or equitable theory during the
Term of this Agreement shall not exceed in the aggregate, 10% of the Fee
payable under this Agreement during the preceding one (1) year. This Clause
11.3 shall apply to the benefit of Siemens’ personnel, Siemens’ affiliates and
Siemens’ sub-contractors.

12

Warranties

14.2 Termination of the Agreement by Siemens shall not discharge the Customer

12.1 Siemens warrants that:
a.
it will provide the Services in a proper, workmanlike and professional

from any existing obligation accrued due on or prior to the date of termination.

manner at all times;
it will exercise the reasonable standards of skill, care and diligence in
the performance of the Services;

14.3 The rights and remedies granted to Siemens pursuant to the Agreement are

b.

SIEMENS PTE LTD (RC No. 199605166D)

in addition to, and shall not limit or affect, any other rights or remedies
available at law or in equity.
Revised Version
(EFFECTIVE FROM 01/07/2011)

SIEMENS General Conditions of Service and Maintenance
15 Export Controls
15.1 The fulfilment of the Agreement on Siemens’ part is conditional upon the
following:
(i)

all necessary export licenses, permits, licenses and other permissions
being obtained by the Customer from the relevant authorities for the
destination and intended use of the Equipment and/or Services;

(ii)

If Siemens is required to have any permit or license from any
governmental or other regulatory authority, such permit or license being
granted to the Siemens at the required time;

(iii)

such performance shall not be prevented by impediments on the
grounds of national and international legal requirements, including but
not limited to export control regulations, customs requirements,
embargoes or other sanctions.

15.2 The Customer shall comply with all relevant statutes, rules and regulations
and bye-laws affecting its obligations and the performance of the Agreement
(including any laws and regulations concerning the export, re-export or import
of Equipment, technology or technical data and Services) and shall obtain at
its own costs and expenses all necessary permits and licences. Siemens may
suspend performance if the Customer is in violation of applicable laws or
regulations.
15.3 Equipment labelled with “AL not equal to N” are subject to European or
German export authorisation when being exported out of the European
Union. Equipment labelled with “ECCN not equal to N” are subject to the
United States of America’s re-exporting authorisation. Even without a label,
or with label “AL:N” or “ECCN:N”, authorisation may be required due to the
final end-use and destination for which the Equipment are to be used.
15.4 If the Customer transfers any Equipment (hardware and/ or software and/ or
technology as well as corresponding documentation regardless of the mode
of provision and including all kinds of technical support) delivered or
performed by Siemens or Services (including all kinds of technical support) to
a third party, the Customer shall comply with all applicable national and
international (re-) export control regulations. In any event of such transfer of
Equipment and/or Services, the Customer shall comply with the (re-) export
control regulations of the Federal Republic of Germany, of the European
Union and of the United States of America.

16.1 Siemens is a member of the group of companies (“the Siemens group of
companies”) whose holding company is Siemens Aktiengesellschaft
(“SAG”), and accordingly Siemens may perform any of its obligations or
exercise any of its rights hereunder by itself or through any other member of
this group, provided that any act or omission of any such other member
shall be deemed to be the act or omission of Siemens. The Customer shall
not assign any of its rights or obligations under the Agreement without the
prior written consent of Siemens, such consent to be signed by its
authorised representatives. Any attempted delegation or assignment shall
be void. Siemens may sub-contract the performance of this Agreement or
any part of this Agreement without obtaining the prior consent of the
Customer.
16.2 The fulfillment of the Agreement on Siemens’ part is subject to the proviso
that this shall not be prevented by impediments on the grounds of national
and international legal requirements.
16.3 Any notice required or permitted to be given by either Party to the other
under the Agreement shall be in writing and signed by the authorised
representatives of the Party addressed to that other Party at its registered
office or principal place of business or such other address as may at the
relevant time have been notified to the Party giving the notice. Notices may
be delivered by hand, or by prepaid registered post or by facsimile and shall
be deemed to have been served:
(i) if by hand, at time of delivery;
(ii) if by prepaid registered post, 3 working days after posting;
(iii) if by facsimile, on the date printed on the facsimile transmission report
produced by the sender’s machine.
16.4 No waiver by either Party of any breach of the Agreement by the other Party
shall be considered as a waiver of any subsequent breach of the same or any
other provision. If either Party delays, neglects or chooses not to enforce its
right under the Agreement, it shall not affect its right to do so at a later date.
16.5 If any provision of the Agreement or these Conditions is held by any
competent authority to be invalid or unenforceable in whole or in part such
provision shall be construed, limited or if necessary, severed to the extent
necessary to eliminate such invalidity or unenforceability and the validity of
the other provisions of the Agreement and these Conditions and the
remainder of the provision in question shall not be affected but shall remain in
full force and effect.

15.5 Prior to any transfer of the Equipment and/or Services provided by Siemens
to a third party, the Customer shall in particular check and guarantee by
appropriate measures that:
(i) There will be no infringement of an embargo imposed by the European
Union, by the United States of America and/ or by the United Nations by
such transfer, by brokering of contracts concerning those Equipment
and/or Services or by provision of other economic resources in
connection with those Equipment and/or Services, also considering the
limitations of domestic business and prohibitions of by-passing those
embargos; and
(ii) Such Equipment and/or Services are not intended for use in connection
with armaments, nuclear technology or weapons, if and to the extent
such use is subject to prohibition or authorization, unless required
authorization is provided;
(iii) The regulations of all applicable Sanctioned Party Lists of the European
Union and the United States of America concerning the trading with
entities, persons and organizations listed therein are considered.

16.6 No terms shall survive the expiry or termination of the Agreement unless
expressly provided.

15.6 If required to enable authorities or Siemens to conduct export control checks,
the Customer, upon request by SIemens, shall promptly provide Siemens
with all information pertaining to the particular end customer, the particular
destination and the particular intended use of the Equipment and/or Services
provided by Siemens, as well as any export control restrictions existing.

17. Applicable Law and Dispute Resolution
17.1 The Agreement (including these Conditions) shall be governed by and
construed in accordance with the laws of Singapore. The application of the
United Nations Convention on Contracts for the International Sale of Goods
of April 11, 1980 shall be excluded.

15.7 The Customer shall indemnify and hold harmless Siemens from and against
any claim, proceeding, action, fine, loss, cost and damages arising out of or
relating to any noncompliance with export control regulations by the
Customer, and the Customer shall compensate Siemens for all losses and
expenses resulting thereof.

17.2 The Parties will use their best efforts to negotiate in good faith and settle any
dispute that may arise out of or relate to this Agreement or any breach of it. If
any such dispute cannot be settled amicably through ordinary negotiations
between representatives of the Parties, the dispute shall be referred to the
management of each Party who will meet in good faith in order to try and
resolve the dispute.

16

16.7 This Agreement is the entire agreement between the Parties and may not be
changed unless agreed in writing by properly authorised representatives of
both Parties.
16.8 The relationship between Siemens and the Customer is one of independent
contractor and nothing in this Agreement shall be construed as creating any
relationship of partnership, employment, joint venture or agency between
Siemens and the Customer.
16.9 Save for the Siemens group of companies, the Parties do not intend that any
term of the Agreement should be enforceable, by virtue of the Contracts
(Rights of Third Parties) Act (Chapter 53B of Singapore) or otherwise, by any
person who is not a party to the Agreement.

General

SIEMENS PTE LTD (RC No. 199605166D)

Revised Version
(EFFECTIVE FROM 01/07/2011)

SIEMENS General Conditions of Service and Maintenance
17.3 All negotiations connected with the dispute will be conducted in complete
confidence and the Parties undertake not to divulge details of such
negotiations except to their professional advisers who will also be subject to
such confidentiality and such negotiations shall be without prejudice to the
rights of the Parties in any future proceedings.
17.4 In the event any such dispute is unresolved after thirty (30) days of the
commencement of such negotiations referred to in Clause 17.2, such
disputes arising out of or in connection with the Agreement, including any
question regarding its existence, validity or termination, shall be finally settled
under the Rules of Singapore International Arbitration Centre (“SIAC”) for the
time being in force (“SIAC Rules”), which rules are deemed to be
incorporated by reference into this Clause. For disputes where the total
quantum in dispute (including all counterclaims) is less than S$5 million, the
tribunal shall consist of one (1) arbitrator to be appointed by the Chairman of
SIAC. For all other disputes, the tribunal shall consist of three (3) arbitrators
to be appointed by the Chairman of the SIAC. The seat of arbitration shall be
Singapore. The language to be used in the arbitration proceedings shall be
English.

SIEMENS PTE LTD (RC No. 199605166D)

Revised Version
(EFFECTIVE FROM 01/07/2011)